Find answers to common questions about FLAME, our ticketing platform, and event purchases. Can't find what you're looking for? Contact our support team.
FLAME is a digital ticketing platform that connects event organizers with attendees in Ecuador. We provide a secure, easy-to-use platform for purchasing tickets to concerts, festivals, workshops, and other events.
You can create an account by signing up through our website or mobile app. You'll need to provide your email address and create a password. We recommend using a valid email address as this is where your tickets will be delivered.
To create an event on FLAME, you'll need to sign up for an organizer account. Once registered, you can access the organizer dashboard to create and manage your events. For paid events, you must contact our support team first to arrange payment processing, payout methods, fees, and complete any necessary legal documentation. Please reach out to support@flme.co or call +593 (04) 2510 9060 before setting up paid events.
Yes, we take data privacy seriously. Your personal information is protected under our Privacy Policy and Ecuadorian data protection laws. We only collect information necessary for processing purchases and providing our services. We do not store credit card information.
Contact our support team immediately at support@flme.co. We take fraud prevention seriously and will investigate any suspicious activity.
Browse events on our platform, select your tickets, and complete the secure checkout process. You'll receive confirmation and your digital tickets via email within 24 hours of payment confirmation.
We accept various secure payment methods including credit cards, debit cards, and other local payment options available in Ecuador.
We process payments in USD and other currencies as available through our payment partners. Prices are displayed in the local currency where applicable.
Yes, you can purchase tickets for different events in separate transactions. Each event purchase is processed individually.
Digital tickets are typically sent immediately after payment confirmation, or within 24 hours at most. Check your email inbox, spam, and promotions folders. You can also download tickets from your account.
Present your digital ticket (with QR code) on your mobile device at the event entrance, or print it if allowed by the organizer. Each ticket can only be used once - once scanned, it becomes invalid.
Check your email inbox, spam, and promotions folders. If you still can't find them, contact our support team at support@flme.co or call +593 (04) 2510 9060. We'll resend your tickets to your registered email address.
Contact our support team immediately. We'll help you recover your ticket from your account. Never share your tickets publicly to avoid loss or theft.
Tickets are non-transferable unless specifically authorized by the event organizer. Each ticket is linked to the purchaser's account for security and verification purposes.
Tickets are valid for the specific event date and time listed. They expire after the event concludes.
Yes! You can access and display your tickets directly from our mobile app, making it easy to enter events without printing.
Refunds are only available in cases of event cancellation by the organizer due to force majeure or other authorized circumstances. Personal inability to attend does not qualify for refunds. Please check each event's specific policies.
If an event is canceled, the organizer is responsible for refunds. LOOPCORP may assist with processing refunds on behalf of the organizer following established procedures. Contact us immediately if you need help with a canceled event.
Changes to tickets (date, time, quantity) are generally not allowed unless authorized by the event organizer. All purchases are final.
The service fee covers platform maintenance, payment processing, customer support, and other operational costs. This fee is non-refundable and helps us provide a secure, reliable ticketing service.
Event organizers are solely responsible for the execution and success of their events. LOOPCORP acts only as a ticketing intermediary. We recommend reviewing event details and organizer information before purchasing.
For questions about specific events, contact information is usually available on the event page. For platform-related issues, contact our support team.
You can update your account information through your profile settings on the website or mobile app. Keep your email address current to ensure ticket delivery.
Age restrictions vary by event and are determined by the organizers. Please check event details before purchasing tickets.
For event-related issues, contact the organizer directly. For platform issues, contact our support team at support@flme.co or +593 (04) 2510 9060.
Contact event organizers directly regarding accessibility accommodations. We're committed to making events accessible and can help connect you with organizers.